Critical network & service information in a handy web application
Services like High-speed Internet access, TV and other guest technology are an integral part of the overall guest experience. Our Dashboard gives hoteliers full visibility about these services. A web-based user interface answers the hotelier’s most frequent questions about his network and BPS services in a second. Our Dashboard is particularly helpful for the hotel’s IT Manager, Maintenance and / or Operations Manager as well as the Front Desk.
All information is presented through an intuitive interface that presents a number of widgets for the individual KPI (Key Performance Indicators) including:
- overall service availability and operational status
- current tickets and their status
- tickets per voucher ratio
- BPS service level fulfillment.
The user interface adapts to different screen sizes and displays optimally on laptops, tablets and smartphones.
Greater efficiency and informed decision-making
Hoteliers no longer need to chase after information to reconstruct a service issue – they have all essential facts at their fingertips. Beyond that, hoteliers can assign maintenance resources to assist with the fix of the identified issues much more efficiently.
Finally, our Dashboard facilitates strategic IT decision-making. For instance, data on actual ISP lin usage, peak times and the number of simultaneously connected users during certain day and night times forms a good foundation for bandwidth investment decisions.